GoRide Driver – Privacy Policy & Location Disclosure

Effective Date: 14 November, 2026 | Developer: 4PillarGlobal Technology Private Limited

At 4PillarGlobal Technology Pvt. Ltd. ("4PillarGlobal", "we", "us", or "our"), we recognize that privacy and data transparency are vital, especially for mobility and ride-hailing applications. This Privacy Policy outlines how the GoRide Driver mobile application (Package ID: com.goride.drive) accesses, collects, uses, stores, and protects personal and location data from registered drivers.

1. Prominent Disclosure: Location Data Collection & Usage

GoRide Driver is an on-demand driver and transport application. Real-time location tracking is a fundamental and critical requirement for core application functionality.

A. Types of Location Data Collected

• Precise Location: High-precision Global Positioning System (GPS) coordinates, latitude, longitude, altitude, movement speed, and heading/direction.
• Approximate Location: Network-based location determined through nearby cellular towers, Wi-Fi access points, and IP address.

B. Background Location Collection (When App is Closed or Minimized)

GoRide Driver collects and accesses location data both in the foreground (when the application is open and active on your screen) and in the background (even when the app is closed, minimized, or not on screen) under the following conditions:

• When Driver is "Online" (Available for Rides): When a driver switches their in-app status toggle to "Online", background location access allows our dispatch engine to match the driver with nearby passenger ride requests, even while the driver has minimized GoRide Driver to view navigation apps (like Google Maps) or when the phone screen is turned off.
• During an Active Trip (From Pickup to Drop-off): Once a driver accepts a ride booking, continuous background location tracking is utilized to share real-time driver progress with the passenger, provide navigation directions, record the trip path, and compute trip distance.

C. Specific Purposes of Accessing and Using Location Data

We access and use driver location data exclusively for the following operational purposes:

• Automated Ride Matching: Dispatching ride requests to the closest available drivers to minimize passenger pickup wait times and optimize driver fuel efficiency.
• Live Trip Tracking for Passengers: Sharing the driver’s real-time live location on the customer's map interface from booking acceptance until trip completion so passengers can track the vehicle's arrival.
• Turn-by-Turn Navigation & Routing: Assisting drivers with live route navigation, recalculating optimal paths, and avoiding traffic bottlenecks.
• Accurate Fare Calculation: Accurately calculating trip fares based on actual kilometers traveled and travel time recorded during the journey.
• Driver & Passenger Safety: Real-time journey monitoring for route verification, safety compliance, emergency SOS response, and incident dispute resolution.

D. Foreground Service with Continuous Notification

In full compliance with Android and Google Play policies, whenever location tracking is active in the background, GoRide Driver operates an ongoing Android Foreground Service (FOREGROUND_SERVICE_LOCATION) that displays a persistent, non-dismissible notification in the device’s notification bar. This explicitly signals to the driver that active location tracking is running.

E. Driver Control: How to Stop Location Tracking

Drivers retain complete control over location sharing at all times:

• Toggle Status to "Offline": Simply tapping the in-app toggle to "Offline" immediately and completely halts the foreground service and stops all location data collection.
• Android Permission Settings: Drivers can view or revoke location permissions at any time via Settings > Apps > GoRide Driver > Permissions > Location. Note: Revoking location permissions will prevent the app from functioning as a driver booking receiver.

2. Other Personal & Device Data Collected

To enable account registration, vehicle onboarding, and driver KYC compliance, GoRide Driver collects:

• Contact & Identity Data: Full legal name, mobile phone number, email address, profile photograph, and permanent/residential address.
• Driver & Vehicle Verification Documents (KYC): Scanned copies of your Government Driving License, Vehicle Registration Certificate (RC), Vehicle Commercial Permits, Fitness Certificate, and Commercial Insurance.
• Vehicle Specifications: Vehicle category (Auto, Bike, Hatchback, Sedan, SUV), make, model, color, and license plate registration number.
• Payout & Banking Details: Bank account number, IFSC code, and UPI ID to process driver trip earnings and weekly/daily payouts.
• Camera & File Storage Permissions: Used solely when the driver chooses to take a profile photo or upload verification documents from the device storage.
• Device & Telemetry Data: Mobile device hardware model, Android OS version, IP address, device network carrier, and crash analytics for app performance monitoring.

3. Data Sharing & Third Parties

We maintain a strict policy against monetizing driver data: We NEVER sell, rent, monetize, or trade your personal or location data to third-party advertisers, data aggregators, or marketing agencies.

Data is shared solely in the following operational contexts:

• With Assigned Riders: During an active trip, the rider is provided with the driver’s first name, vehicle details, profile photo, and real-time live map location.
• With Infrastructure & Cloud Partners: Trusted enterprise partners providing mapping & routing APIs (Google Maps Platform), secure cloud hosting, and SMS/OTP verification gateways under strict confidentiality terms.
• Law Enforcement & Regulatory Authorities: When strictly mandated by applicable laws, formal judicial orders, or to safeguard human safety during road incidents.

4. Data Security & Encryption

All data transmissions between the GoRide Driver application and our cloud servers are secured using industry-standard Transport Layer Security (TLS 1.2 / TLS 1.3) encryption. Driver documents and sensitive information are stored in secure, access-restricted databases safeguarded by multi-factor authentication, perimeter firewalls, and regular security audits.

5. Data Retention & Permanent Account Deletion

We retain personal data and trip history for as long as your driver account remains registered and active, and to fulfill tax, regulatory, and commercial audit obligations under transport laws.

Driver Right to Account Deletion: You have the absolute right to request the permanent deletion of your driver profile, vehicle documents, and location history at any time:

• Navigate to Profile > Settings > Request Account Deletion within the GoRide Driver application; OR
• Email our data privacy team directly at info@4pillarglobal.in or 4pillarglobal@gmail.com with your registered phone number.

Upon receiving a verified deletion request, your driver account and associated personal data will be permanently purged within 30 days, except where retention is legally required by government authorities.

6. Children's Privacy

GoRide Driver is strictly intended for licensed commercial drivers who are 18 years of age or older. We do not solicit or knowingly register anyone under the legal driving age.

7. Contact Us & Grievance Redressal

For any questions, clarifications, or requests concerning this Privacy Policy, location access practices, or data safety compliance, please contact:

4PillarGlobal Technology Private Limited
Contact Email: info@4pillarglobal.in / 4pillarglobal@gmail.com
Phone: +91 87429 34520
Website: https://4pillarglobal.in
Corporate Address: Golden I, Techzone 4, T3 - 825, Greater Noida West, Uttar Pradesh, 201318, India